Whether you have a question about your account, a payment issue, or something you want to flag about the platform, multiple ways to reach us are available.

01

Support Channels

WhatsApp: Our primary support channel for fast responses. The official WhatsApp number is listed on the 98PKR homepage. Messages sent during peak hours are typically answered within minutes.

In-App Live Chat: Available directly inside the 98PKR app. Tap the support icon from any screen to start a conversation without leaving the app.

Email: For formal complaints, disputes, or documentation-heavy requests, email support handles cases that require more time and back-and-forth. The support email address is published on the official website.

02

Support Hours

98PKR support operates 24 hours a day, seven days a week including public holidays

Response times may be slightly longer during major promotional events when support volume is higher

Urgent issues such as account lockouts or missing withdrawals are prioritized regardless of time

03

What to Have Ready Before Contacting

Having the right information on hand means faster resolution for any issue.

Your registered phone number or 98PKR username

The nature of the problem — be specific about what happened and when

A screenshot of any error message you encountered

For payment issues: the transaction reference number, deposit or withdrawal amount, and the payment method used

For account access issues: confirm the last time you successfully logged in and what changed since

04

What Our Support Team Handles

Locked accounts, failed logins, and password reset issues

Deposit not reflecting in your balance after payment confirmation

Withdrawal delay or rejection queries

Bonus not credited following a qualifying event

Reporting a technical bug or in-game error

Suspicious or unauthorized activity on your account

VIP tier discrepancies or loyalty reward queries

Responsible gaming tool requests including self-exclusion

05

What to Expect

We aim to resolve straightforward issues like login problems and bonus queries within the same conversation. Payment disputes and identity verification cases take longer and may require follow-up within 24 to 48 hours. Complex account issues involving fraud investigation may take additional time, and we will update you at each stage.